'Did Not Attend' Appointment Data
During the month of February 2014, 3.9% of patients DID NOT ATTEND their routine GP appointment.
This equates to 21.5 hours of lost time for other patients to see the Doctor!
On average, 7.9 appointments are wasted with the Nurse every week day!
Ovarian Cancer Awareness Month
1st March - 31st March
The Surgery are proud to be campaigning this month for the Ovarian Cancer Foundation.
Informative displays have been implemented at all the surgeries, with merchandise to purchase for a donation. Please feel free to come in and donate to a worthy cause.
We will be holding our own fundraising day on 10th March 2014, where the staff will be wearing purple for a donation.
We are hoping over the month to raise a generous donation for charity.
Click here to see the Ovarian Cancer Awareness website
12th March - National Stop Smoking Day
Please click on the link for further information click here
FREE Stop Smoking Clinic
If you want to improve your health and live longer please attend our FREE stop smoking clinic with our trained advisors Ruth Randall & Ruth Vine.
Please contact the appointments team on 01225 865200 to book your appointment.
You are 4 times more likely to quit by seeing an Advisor.
Patient Participation Group (PPG) Meeting
The next PPG meeting is due to be held on Tuesday 18th March at 7pm at The Bradford on Avon Health Centre.
All patients welcome to attend!
Please click here to be taken directly to the PPG page.
Patient Questionnaire 2014
The patient survey is now closed.
Thank you to everyone who completed the survey. Results (and action plan!) will be shared on the website soon.
Blood Pressure Check - Have You Had Yours?
Are you aged over 35 years?
If so, please help the doctor monitor your health by using the self testing blood pressure machine located at The Bradford on Avon Health Centre.
It's simple and easy to use.
Once done, please see reception and we will add the reading to your medical records.
Alternatively, please book in to see the Health Care Assistant to take your reading for you.
Welcome Dr Zoe Davis
The practice would like to welcome a new Associate doctor to the team - Dr Zoe Davis.
All of Dr Van Lany's patients will now be registered with Dr Davis.
For more information about Dr Davis, please click here
Yellow Fever Vaccine Stock Update
Unfortunately the surgery has NO YELLOW FEVER VACCINES IN STOCK. This is a global problem. If you need to source a yellow fever vaccine please try a private travel clinic. The Bath Travel Clinic: 01225 820461
Keep Warm, Keep Well!
To find out information on how to keep warm this winter and stay healthy, please download the Public Health booklet by clicking here
Wiltshire Clinical Commissioning Group (CCG)
"The right health care for you, with you, near you"
Please click here to find out more information about your local CCG.
Young People Representative
We are pleased to announce that Kirsty Tripp is the Young People Representative at the Surgery.
Kirsty is here for young people to contact to ask questions about what the Surgery can do for them and to find out more information on anything that is worrying them.
For more information click here
Worried about your memory?
Dementia Awareness Volunteer Frances Lythell, will be visiting the Bradford on Avon Health Centre from 10am-12pm on the following dates:
Monday 3rd March
Monday 17th March
Frances will be available to answer any queries you may have and to provide more information on dementia.
Do drop on for an informal, confidential chat.
For more information telephone 01225 776481
Senior Citizens Forum - Local Campaign for better Health and Social Services
Been to the RUH recently?
Had Help from Social Services?
The Senior Citizens are asking for feedback (good or bad) to help campaign for better health and social services for everyone living in and around Bradford on Avon.
To find out more information, please click here.
Strengths, Weaknesses, Opportunities & Threats
At the Patient Participation Group (PPG) meeting on Tuesday 10th December 2013, the group was asked to complete a SWOT analysis on the service provided by the surgery.
The feedback was really useful - if you would like to also take part, please visit the PPG section on the website for more information.
Senior Citizens Forum - Independent Living Centre Visit
The Bradford on Avon Senior Citizens are organising a group trip in the Spring 2014 to the Independent Living Centre in Semington.
To find out more information on the trip, please click here to be taken to the Patient Participation page and select 'Other Groups'.
We please ask you NEVER to give out your card details over the phone.
A patient has recently been contacted by someone claiming to be from our Surgery. The caller stated that the patient's prescription was ready for collection and could be delivered if credit/debit payment details were provided.
The practice will never ask you for your card details over the phone.
If you experience any similar requests or have concerns that you may have been targeted, please contact the police via Action Fraud 0300 123 2040.
For more information, visit www.actionfraud.police.uk
NHS 111 Service
NHS 111 is a new service which has been introduced to make it easier for you to access local NHS healthcare services in England.
You can call 111 when you need medical help fast but it's not a 999 emergency.
For more info, click here.
Leg Club Update
The Friends of Bradford on Avon Community Health Care (Registered Charity No. 289242) is sponsoring the new Bradford on Avon Leg Club, which plans to open 10am to 1pm every Thursday at Wiltshire Heights Care Home from the 6th February 2014.
The Leg Club is for patients of the surgery who have leg problems and need; assessments, treatments, dopplers, hosiery measurements and general advice about keeping legs healthy. This free service is drop-in and refreshments will be available. The Leg Club is based on the awar winning model founded by former district nurse, Mrs Ellie Lindsay. For more information please contact reception or ring 01225 860016.
Leg Club Poster - click here
The practice has newly appointed Care Co-ordinator's to the team. The new role will support those patients who are often at risk of ill health and those with complex health needs to continue living well at home for longer.
To find out more information about this new role for the practice, please click here to read the press release from Great Western Hospitals.
Care Quality Commission
CQC is the independent regulator of all health and social care in England. They monitor, inspect and regulate all hospitals, care homes, home-care agencies, GP practices and dental practices.
The practice, along with all other GP surgeries has registered with the Care Quality Commission (CQC) and we are awaiting our first inspection.
For more information visit www.cqc.org.uk or call 03000 616161.
Please also download the CQC leaflet by clicking here.
Have your say!
As a practice we are always looking at ways to improve the services we provide patients, one of the ways we do this is by reflecting and acting upon patient feedback.
Did you know you are able to provide feedback to the Surgery via a number of different ways?.....click here to find out!
If you are aged 70 or 79 as at 1st September 2013, you are entitled to receive the shingles vaccine (which can be given at the same time as your flu vaccination)
However, if you are aged 70 or 79 after 1st September 2013 OR if you are currently aged 71-78, you will not be entitled this year, but will be in subsequent years.
Eligibility has been defined in this way because of the limited supply of vaccine this year.
For more information, click here to see a copy of the national leaflet 'Aged 70-79?' or go to www.nhs.uk/conditions/shingles/pages/introduction.aspx
*NEW* Practice Booklet!
The new practice booklet is now available.
If you would like to download the booklet, please click here
Alternatively, please enquire at reception for a free copy.
Bluebird Care Franchise...A Flying Start!
With a demanding need for Health Centres to increase the range of services they provide to accommodate the growing needs of the local community, Bradford on Avon & Melksham Health Partnership have been revolutionary in their approach....click here to read article.
Do you have a disability?
The practice is pleased to announce that we now have a Disability Representative at the practice, Ruth Randall.
For more information click here
Patient Participation Group (PPG)
The PPG would like to ask ALL patients of the practice:
Do you have any suggestions of what other subjects could be discussed at future PPG meetings? What medical subjects interest you?
Please give your ideas to reception or send an e-mail to the PPG direct:
For more information, or to get involved with the PPG or the Patient Voice e-mail group, please click here.
Help us to Help You!
The doctors of the practice have formulated a home treatment guide to help you manage COMMON AILMENTS at home such as cystitis, stomach ache, earache and sinusitis to name but a few.
To find out more, CLICK HERE to read on...
Did you Know?
We have the following services available at the Surgery....
Click HERE to read more.
Results of Patient Survey
In February 2013, 550 patients completed the patient questionnaire either in the surgery or via the practice website.
Please click here to read a report about the survey process.
Please click here (APPENDIX A) for the results of the survey & the agreed action plan.
The practice has an e-mail group 'Patient Voice' who assisted the practice in this survey process. We would like to sincerely thank the members of this group for their valuable input.
If you are interested in getting more involved with how the services are provided at your surgery, please click here for more information about the Patient Participation Group & the Patient Voice e-mail group.
And finally, we would like to thank those patients who kindly took the time to complete the survey and for providing such useful comments/feedback.
Michelle Coleman, General manager
View the NHS Choices website page by clicking here or attend a 'no worries' appointment at the surgery, click here for more information.
Melksham Campus could have on-site Health practice
Discussions are taking place for the possible relocation of St. Damian's Surgery in Melksham to the campus site.
To view the full press release please click here.
Health Visitor Clinic
Joanne Rudd-Lindsay, Health Visitor for Bradford-on-Avon, runs a clinic every Monday morning at the Health Centre.
This service is offered for parents and their children under 5 years old who haven't started school yet. Joanne can help with a range of concerning issues such as breastfeeding, temper tantrums/behaviour problems, speech and language, growth, and diet issues to name but a few.
To find out more information about the Health Visitors please click here.
Stressed, anxious, depressed?
The practice have a team of Mental Health Practitioners who are able to provide patients with support when going through a difficult time.
Click here to read more about Mental Health Services and other Specialist Services.....
Avoid the queues and cancel your appointment direct!
Did you know that we have a designated appointment cancellation line, which is available 24 hours a day (even at weekends!)
PHONE or TEXT 01225 860025
These messages are collected regularly throughout the day.
You can also cancel your appointment on-line by clicking on the 'cancel appointment' button on the home screen, below left.
Text message appointment reminders!
We are pleased to announce that from Wednesday 11th January, at 11.45am each week day, patients who have an appointment for the following day will receive an instant SMS text message appointment reminder.
To receive this service, please inform the receptionist of your mobile telephone number.
If you would prefer NOT to receive ANY text messages from the practice, please ask reception staff to mark this on your record.
Green Tree Health
There are a variety of alternative therapists and counsellors working at Green Tree Health. For more information click here and then click on the Green Tree Health tab.