St Damian's Surgery
IMPORTANT NOTICE FOR PATIENTS
Following the recent flood, extensive maintenance work is being carried out across the weekend at the Health Centre, Bradford on Avon, resulting in the Health Centre closure:
From: 13.00 hours
FRIDAY 5 APRIL 2019
To: 13.00 hours
MONDAY 8 APRIL 2019
During this period we will be operating an "URGENT ON THE DAY" service only.
The phone lines at the Health Centre, Bradford on Avon (01225 866611) and the Winsley Health Centre (01225 860003) will be diverted to St. Damian's Surgery, Melksham.
If, during your telephone consultation with the Doctor, they request a same day face to face appointment, you will be seen at either St. Damian's Surgery (Melksham) or St. Margaret's Surgery (Bradford on Avon).
Winsley Dispensary will be open for requesting and collection of prescriptions only.
There will be a limited service running at these sites so we ask patients to bear with us should there be a longer wait on the telephone lines or at reception.
Apologies for any inconvenience this may cause.
In case of a medical emergency please dial 999.
For general medical advice please dial 111.
Surgery Opening Times (from 1st April 2019)
Monday, Wednesday & Friday
8.30-12.30 & 2.30-6.00
Tuesday & Thursday
Update on St. Damian's Surgery
Further to the statement issued in February 2019 advising patients of the declined decision by the Wiltshire Commissioning Group to close the St. Damian's branch surgery and amend the Practice boundary we have reviewed the service that we are able to provide.
From 1st April 2019 St. Damian's branch surgery will be open on Monday, Wednesday & Friday mornings, and all day on Tuesdays and Thursdays.
Patients requiring urgent on the day appointments on Monday, Wednesday or Friday afternoons will be given an appointment at our main surgery in Bradford on Avon.
We will continue to review service provision and there may be further changes.
For further information about the services available at St. Damian's please see the services leaflet. Services Leaflet
To make an appointment
Please telephone the appointments team based at the Health Centre, Bradford on Avon between 8.30am-1.00pm and 2.00pm-5.30pm Monday to Friday.
Appointments can be arranged by this team to be held at St. Damian’s Surgery ( please specify site location)
To cancel your appointment
If you are unable to attend your appointment, please inform the practice by:
Telephone or TEXT message to 01225 860025 (24 hours a day, 7 days a week) - When using this service please remember to include your name and the date and time of your appointment.
By using the 'cancel appointment' button on the home screen.
Contacting the receptionist on 01225 865200.
To use the on-line service to cancel your appointment, you can either take proof of ID to the receptionist or answer some security questions over the telephone to register. The receptionist will then provide you with your username and password to log in. For more information about on-line appointments, please click the 'on-line appointments' tab above.
Ordering your prescription
As from 1 March 2019 the St. Damian’s Surgery reception will no longer be processing repeat prescription requests and this will now operate at the Health Centre, BoA.
You will be able to order your prescription in one of the following ways:
- Via your Pharmacy – by dropping your request slip in at your Pharmacy with their agreement.
- On-line – via the prescription ordering page. To register for an account you can either take proof of ID to the St. Damian’s receptionist or answer some security questions over the telephone. The receptionist will then provide you with your username and password to log in.
- By Post – to the Health Centre, Bradford on Avon, Wiltshire, BA15 1DQ.
- In Person – by dropping your request slip in at the Health Centre, BoA.
Collecting your prescription
If you normally collect your prescription from St. Damian’s Surgery you will now be required to collect from the Health Centre, BoA. Alternatively, we can send your prescription electronically to a Pharmacy of your choosing. To register for this service please contact your local Pharmacist or telephone the Prescription Team on 01225 866611. The Prescription Query line is open:
Monday to Friday – 9am-11am & 2pm-4pm (except the line will be closed on Friday afternoons)
In line with CQC guidance of the safe management of medicines all prescription requests are not accepted over the telephone. Any housebound patient that has difficulty ordering their repeat prescription can contact our Transforming Care for Older People team for support on 01225 860812.