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(Site updated 23/07/2014)
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Throughout all of Monday and early Tuesday morning, the Health Centre BOA had been experiencing problems with the telephones.

We're pleased to confirm that normal service has now resumed.

We expect the telephone lines to be very busy over the next few days, therefore we ask that you please bear with us at this time.

We apologise for any inconvenience that has been caused.

Posted 22.07.14  

Young People's Questionnaire

For Ages 12 - 30

If you're aged between 12 and 30, please may we ask you to take a couple of minutes to complete our Young People's Questionnaire.

Please click here to view the questionnaire.

Posted 14.7.14

'Did Not Attend' Appointment Data

During the month of JULY 2014, 4.8% of patients DID NOT ATTEND their routine GP appointment.

This equates to 26.2 hours of lost time for other patients to see the doctor!

On average, 7.9 appointments are wasted with the nurse every week day!

Posted: 07.07.14  

Patient Participation Group Future Meetings

The next Patient Participation Group meetings are as follows:

- Tuesday 9th September 2014

- Tuesday 9th December 2014

7.00pm - 8.30pm

To be held at the Bradford on Avon Health Centre.

All welcome to the meeting of the PPG.

For more information about the PPG, please click here.

Posted 03.07.14

Suggestion Box Feedback

In response to feedback received in the suggestion box, we felt it may be helpful to share with you some comments that had been received and our response.

Please click here to view the document.

Posted 02.07.14

Health Trainer Initiative

Are you over 18?

Do you want to?

- Improve your general wellbeing

- Build your self confidence and motivation

- Eat healthier food and be a healthy weight

- Reduce or stop smoking

- Be more active

- Drink less alcohol

A dedicated health trainer can assist you every step of the way in achieving your goals . They can also help you find other services and activities.


Or call: 0300 003 4566

For more information about getting active please click here or visit the Active Wiltshire website -

Posted 26.06.14

Appointment Reminders by Text Message Update

From 2nd June 2014, we now require your consent to send you appointment reminders by text message.

Please click here to submit a form to let us know you wish to carry on receiving these texts.

Please click here for more information.

Posted 19.06.14

Wiltshire's Joint Health and Wellbeing Strategy

Wiltshire's joint health and wellbeing strategy for 2014/2015 has been released.

Please click here for more information.

Posted 28.5.14

Results of Patient Survey

In February 2014, 504 patients completed the patient questionnaire, either in the surgery or via the practice website.

Please click here to read a report about the survey process.

Please click here (APPENDIX A) for the results of the survey & the agreed action plan.

The practice has an e-mail group 'Patient Voice' who assisted the practice in this survey process.  We would like to sincerely thank the members of this group for their valuable input.

If you are interested in getting more involved with how the services are provided at your surgery, please click here for more information about the Patient Participation Group & the Patient Voice e-mail group.

And finally, we would like to thank those patients who kindly took the time to complete the survey and for providing such useful comments/feedback.

Michelle Coleman, General Manager

Posted: 17.4.14

Care Quality Commission

CQC is the independent regulator of all health and social care in England. They monitor, inspect and regulate all hospitals, care homes, home-care agencies, GP practices and dental practices.

The practice, along with all other GP surgeries has registered with the Care Quality Commission (CQC) and we are awaiting our first inspection.

For more information visit or call 03000 616161.

Please also download the CQC leaflet by clicking here.

Posted 25.10.13

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