Patient Participation Awareness Week - 1st June 2013
This is the first ever National Patient Participation week!
During the week the Patient Participation Group (PPG) at the surgery are holding their quarterly meeting on Tuesday 4th June, 7pm at The Health Centre, BOA. All patients are welcome to attend.
There will be a Nurse speaker at the meeting giving interesting information about 'Health Checks'.
Also, the PPG would like to ask ALL patients of the practice:
Do you have any suggestions of what other subjects could be discussed at future PPG meetings? What medical subjects interest you?
Please give your ideas to reception or send an e-mail to the PPG direct:
For more information, or to get involved with the PPG or the Patient Voice e-mail group, please click here.
Quicker check-in for your appointment
After the success of the self check-in machine at The Health Centre (BOA), we are pleased to inform you that we have now installed a self check-in machine at both branch sites - St Damian's Surgery and Winsley Health Centre.
This new facility will enable patients to check-in for appointments more quickly - especially if there is a queue at the reception desk.
10th - 16th June 2013
During the week the UK's six million unpaid Carers are celebrated and recognised for the contribution they make to those they care for, and to their communities.
To find out more information on what is happening in Wiltshire to help raise awareness, please click here.
To find out what the Practice does for Carers, please click here
To view the latest national campaigns, please click here to read on...
During the month of April 2013, 4% of patient's DID NOT ATTEND their routine GP appointment.
This equates to 22 hours of lost time for other patients to see the doctor.
On average, 7.9 appointments are wasted with the nurse every week day!
St Damian's Surgery - Change to Telephone Opening Times
We are pleased to let you know that from Monday 3rd June, the telephone lines at St Damian's Surgery will remain open during the lunchtime period.
Care Quality Commission
The Care Quality Commission is responsible for monitoring the standards of hospitals, dentists, care homes and care services. As from April 2013 they will also be responsible for monitoring the standards of GP surgeries.
The practice, along with all other GP surgeries has registered with the Care Quality Commission (CQC) and we are awaiting our first inspection. For more information click here.
Psycho-Educational Courses In Wiltshire
Lift Psychology are offering several courses to anyone who is registered with a GP practice in Wiltshire.
They offer courses such as Stress management, Anger Awareness, Relaxation and much more.
Please click here to read a leaflet which details all the available courses, along with dates and locations.
Bank Holiday Opening Times For Pharmacies
We have been provided with a document that details the opening & closing times of the Wiltshire Pharmacies over the bank holidays this Spring/Summer.
To view this document, please click here (PDF Format)
Get Wise Immunise!
The measles outbreak in Wales is a reminder of the importance of MMR vaccination.
To find out more information and advice for any queries you might have please click here.
Also, our leaflet can be downloaded by clicking here.
Alternatively, please contact the Child Immunisation Administrator for the practice on 01225 866611.
New Emergency Service for Winsley
As from May 2013, there will be Emergency nurse appointments available at Winsley Health Centre every Monday afternoon 2.30pm-5.30pm. The Emergency nurses are experienced, fully- trained nurses who specialise in minor illness and treat emergencies i.e. chest pain.
These appointments are available on the day and you can telephone Winsley Health Centre on 01225 860003 from 8.30am.
Please CLICK HERE for a helpful step by step guide on how to use the on-line system.
Help us to Help You!
The doctors of the practice have formulated a home treatment guide to help you manage COMMON AILMENTS at home such as cystitis, stomach ache, earache and sinusitis to name but a few.
To find out more, CLICK HERE to read on...
Going into Hospital?
Think Medicines - Think Prescription
Please bring your current medication and your repeat prescription into the Royal United Hospital Bath, so that they can be continued without delay.
Did you Know?
We have the following services available at the Surgery....
Click HEREto read more.
Results of Patient Survey
In February 2013, 550 patients completed the patient questionnaire either in the surgery or via the practice website.
Please click here to read a report about the survey process.
Please click here (APPENDIX A) for the results of the survey & the agreed action plan.
The practice has an e-mail group 'Patient Voice' who assisted the practice in this survey process. We would like to sincerely thank the members of this group for their valuable input.
If you are interested in getting more involved with how the services are provided at your surgery, please click here for more information about the Patient Participation Group & the Patient Voice e-mail group.
And finally, we would like to thank those patients who kindly took the time to complete the survey and for providing such useful comments/feedback.
Michelle Coleman, General manager
View the NHS Choices website page by clicking here or attend a 'no worries' appointment at the surgery, click here for more information.
Rock up in Red!
"Help give heart disease the boot"
In aid for the British Heart Foundation, staff at The Bradford on Avon and Melksham Health Partnership 'rocked up in red' yesterday. A HUGE thank you to all those that contributed to our grand total of £117.48!
To find out more information about the British Heart Foundation... click here to read more
*New* Prescription Query Option on Phonelines
A new option has been created on The Bradford on Avon Health Centre phoneline to help answer any prescription queries you may have. If you would like to speak to a member of the Prescription Team, please dial 01225 866611 and press option 4.
To find out how to order your repeat prescription, please click here.
Melksham Campus could have on-site Health practice
Discussions are taking place for the possible relocation of St. Damian's Surgery in Melksham to the campus site.
To view the full press release please click here.
Health Visitor Clinic
Joanne Rudd-Lindsay, Health Visitor for Bradford-on-Avon, runs a clinic every Monday morning at the Health Centre.
This service is offered for parents and their children under 5 years old who haven't started school yet. Joanne can help with a range of concerning issues such as breastfeeding, temper tantrums/behaviour problems, speech and language, growth, and diet issues to name but a few.
To find out more information about the Health Visitors please click here.
*NEW* Green Tree Newsletter
To view the latest version of the Green Tree Newsletter, please click here
Stop Smoking Clinic
"If you could see the damage you would stop"
To start your quit process please book an appointment in our 'Stop Smoking Clinic' with our trained advisors Ruth Randall and Ruth Vine.
You are 4 TIMES more likely to quit with help from an advisor.
Stressed, anxious, depressed?
The practice have a team of Mental Health Practitioners who are able to provide patients with support when going through a difficult time.
Click here to read more about Mental Health Services and other Specialist Services.....
Avoid the queues and cancel your appointment direct!
Did you know that we have a designated appointment cancellation line, which is available 24 hours a day (even at weekends!)
PHONE or TEXT 01225 860025
These messages are collected regularly throughout the day.
You can also cancel your appointment on-line by clicking on the 'cancel appointment' button on the home screen, below left.
Text message appointment reminders!
We are pleased to announce that from Wednesday 11th January, at 11.45am each week day, patients who have an appointment for the following day will receive an instant SMS text message appointment reminder.
To receive this service, please inform the receptionist of your mobile telephone number.
If you would prefer NOT to receive ANY text messages from the practice, please ask reception staff to mark this on your record.
Green Tree Health
There are a variety of alternative therapists and counsellors working at Green Tree Health. For more information click here and then click on the Green Tree Health tab.