Patient Satisfaction Survey - we need your help!

For two weeks a questionnaire is available for patients to complete.

Please click here to download the questionnaire and e-mail your completed survey to wil-pct.boasecretaries@nhs.net  or alternatively drop it into the surgery.

We need as many questionnaires completed as possible, your input is invaluable!

The results of the survey will be made available on the website sometime during March 2012.

Please click here to view the 'did you know' document which is mentioned in the questionnaire.

Posted: 7.2.12

FREE drop in sessions for Counselling & Psychotherapy 

On Saturday 25th February and Saturday 24th March, 10am-12noon, Jane Saunders, will be available to answer your questions or to see you in confidence for a FREE(no obligation)15 minute consultation at Green Tree Health.

No need to book, just turn up!

However, if you would prefer to book a time on these days or arrange a full appointment at another time, please telephone Jane direct on 07773 074861.

greentree100For more information about Green Tree Health, click here.

Posted: 6.2.12

Patient Information

We are in the process of collecting the 'smoking status' of our patients at the practice. 

If you are happy to do so, please complete the 'Your clinical record' form which is available underneath the On-line services (bottom left of the screen) or click here.

Posted: 27.1.12

lady_counselling

Stressed, anxious, depressed?

The practice have a team of Mental Health Practitioners who are able to provide patients with support when going through a difficult time.

Click here to read more about Mental Health Services and other Specialist Services.....

Posted: 26.1.12

Health Video's

We have videos on our website to provide you with information about some popular health issues.

To view them, click on one of the following links (or go to the orange section below - bottom right of the home screen):

Your Health

Long Term Conditions

Minor Illness

If there are any other subjects you would find useful, please complete the feedback form and we will forward them to the website development team for review.

Posted: 19.1.12

Avoid the queues and cancel your appointment direct!

Did you know that we have a designated appointment cancellation line, which is available 24 hours a day (even at weekends!)

PHONE or TEXT 01225 860025

These messages are collected regularly throughout the day.

You can also cancel your appointment on-line by clicking on the 'cancel appointment' button on the home screen, below left.

Posted 13.1.11

Ordering prescriptions on-line.

If you would like to order repeat medication on-line, please take proof of ID (passport/driving licence/utility bill) to the receptionist who will be able to register you and provide you with a password.

For more information about the repeat prescription service, please click here.

Posted: 11.1.12

Text message appointment reminders!

silver_phone

We are pleased to announce that from Wednesday 11th January, at 11.45am each week day, patients who have an appointment for the following day will receive an instant SMS text message appointment reminder.

To receive this service, please inform the receptionist of your mobile telephone number.

If you would prefer NOT to receive ANY text messages from the practice, please ask reception staff to mark this on your record.

Posted: 11.1.12

Many thanks....

The doctors and staff would like to give a BIG thank you to the patients who gave us Christmas gifts this year.

We are most grateful for your generosity.

We wish you a very Happy & Healthy New Year!

Posted: 9.1.12

Staff raise money for charity!

Each year the staff at The Health Centre, Bradford on Avon, donate money to charity instead of sending each other christmas cards.

This year we are proud to report they have raised £55 for Dorothy House Hospice and £55 for Bath Cats & Dogs home .

Posted: 6.1.12

Latest Newsletter available now!

Click here to download the Newsletter.

Posted: 3.1.12

Are you fit to Quit?

Please attend our STOP SMOKING CLINIC with one of our trained advisors - Ruth Randall & Sharon Padfield.

You are 4 more times likely to quit with help from an advisor.

Please ask the receptionist to book you an appointment at The Health Centre or at St Damian's Surgery.

Posted: 30.12.11

Patient Voice e-mail group

We are pleased to announce that we now have 101 patients in our e-mail group.

The first e-mail was sent to patients today asking for their opinions and feedback on various subjects.

It is not too late to join the group!

Please read earlier posts for more information.

Posted: 29.12.11

Magazines for the waiting room

We would like to up-date the reading material in our surgery waiting rooms.

If you have any recent magazines which you no longer need and would feel happy to donate them to the practice, we would be very grateful.

Posted: 9.12.11

greentree100

Green Tree Health

There are a variety of alternative therapists and counsellors working at Green Tree Health. For more information click here and then click on the Green Tree Health tab.

Posted: 6.12.11

Patient e-mail group

We are thrilled to announce that 68 patients have already signed up to be part of the practice e-mail group!

If you would like to join in or find out more, please read the post below.....

Posted: 5.12.11

We would like your ideas and opinions

Are you interested in supporting your practice in delivering and developing patient services?

The Surgery is looking for patients from all age groups, social and cultural backgrounds to help us.

To achieve this we are looking to create an e-mail group whereby we can contact members, without the need for people to attend meetings at the practice.

register_now If you are interested in being involved, please contact the surgery during December, using the e-mail address below. Your contribution will be valued.

boamhp.patientvoice@nhs.net

If however, you do not have access to the internet, please attend one of the regular Patient Participation Group Meetings. The date of the next meeting is Wednesday 7th December, 7.00pm at The Health Centre, Bradford on Avon.

For more information about the Patient Participation Group, please click here.

Posted: 26.11.11

Text message appointment reminders

silver_phone The practice will soon be sending patients appointment reminder automatically by text message, 24 hours prior to the appointment.

To receive this service we will need your mobile phone number on your records. To tell us this number please complete the contact details form (on the bottom left of the screen).

The practice also has the facility to send text messages to patients with any general practice information too.

If you would prefer NOT to receive ANY text messages from the practice, please ask reception staff to mark this on your record.

Posted: 26.11.11

Booking your appointment on-line

This facility is currently under construction and will be coming soon to the website.

Please check back here for future posts to find out more information of how the service will work & when the service will be available for patients to use.

Posted 26.11.11

Results Service

If you are awaiting the result of a test, please contact the results service.

Bradford on Avon patients:

01225 867876

Melksham patients:

01225 898490

For the opening times & for more information pleaseclick here.

Posted 8.2.12

Older posts...

To review archived messages please click here

Specialist Clinics & Services
Clinical Trials
Dental Services
Occupational Health
Green Tree Health
Find Services

Specialist Clinics

Mental Healthlady_counselling

Stressed, anxious, depressed?

The practice have a team of Mental Health Practitioners who are able to provide patients with support when going through a difficult period in their life.

If you are feeling stressed, anxious, depressed or feel you are unable to cope please ask a member of the appointment team to make you an appointment with our Mental Health Practitioner.

For more information please refer to the 'Working it Out' leaflet.

pdf Working It Out leaflet - May 2011

At the Health Centre we are constantly looking at ways to improve our service for all our patients but we are particularly aware of the need to support those with mental health conditions, an area which hasn’t necessarily been well supported in recent years. Working with four other practices locally, we are part of a two-year national programme looking at how we may develop a primary care mental health service in our area.

We are assessing individual needs and building resources to enable us to refer you to the appropriate service.

We have a number of leaflets to give you which will help direct you to find the right support. We can offer exercise on prescription and books on prescription.

Computer cognitive behavioural therapy is also available, currently through MIND in Trowbridge.

Child Health Clinicbaby_foot

This Health Visitor led clinic is for all parents and their children under the age of 5 to seek advice and information about every aspect of their child's development. Children can be weighed and/or measured at this clinic.

It runs from 9:30 am to 11:30 am every Wednesday at The Health Centre and is a drop in clinic so no appointment necessary. Please bring your red child health record with you and put it in the health visitor baskets that are located to the right of the main desks.

Diabetic Clinic

The Diabetic Clinic is for all patients over 18 years to attend who have Type I or Type II diabetes. This is both a jointly run clinic (GP and Practice Nurse) where an annual check is performed and a six monthly (interim) check with one of the Practice Nurses.

Patients benefit from these clinics as there will be time to discuss diet, lifestyle and general management of their diabetes and any complications. Referrals may be made following attendance at these clinics to the Dietician, Podiatrist, Ophthalmologist or Retinal Screening (which takes place at The Health Centre) or Consultant, or Diabetes Specialist Nurse if required.

Patients may access this clinic by making an appointment through the Receptionist or by discussion with their GP or Practice Nurse.

The Bath, Wiltshire and North Somerset Diabetes Service are pleased to announce the launch of the Bath, Wiltshire and North Somerset website. It has been designed to give advice on all aspects of diabetes care, and is based on national guidelines with local information.

Hypertension Clinic

blood_pressure2The hypertension clinic began at the end of 2005 specifically for people with Hypertension (raised blood pressure). Most of these people will already be on medication for their condition, which is hopefully helping them to attain the required target of 140/85 and below.

Attending this clinic will ensure that your blood pressure is checked twice a year, once by a nurse and once by your GP to keep it within the required target for good health. If your blood pressure is not in target, action may be taken, with your agreement, to improve the result. At this clinic you will have your weight and height measured and your lifestyle will be discussed with you, such as diet, exercise, smoking and alcohol habits plus discussion on your medication for your blood pressure.

You will be sent an invitation by The Health Centre to attend this clinic around your birth date, if you have been diagnosed with hypertension in the past

Leg ulcer clinic

The leg ulcer clinic is with the district or practice nurses. Clinics are on Tuesday mornings between 8.40 and 12.00 at St Margarets. A leg ulcer is a chronic (long-lasting) non-healing wound on your leg or foot that takes longer than six weeks to heal. Symptoms of a leg ulcer include pain, itching and swelling in the affected leg. Venous leg ulcers are uncommon in the general population, affecting an estimated 1 person in 500 in the UK. However, rates of venous leg ulcers rise with age. It is estimated that 1 person in every 50 over the age of 80 is affected by venous leg ulcers.

The outlook for small ulcers is generally good. With appropriate treatment, 70% of small ulcers will heal within 12 weeks. Larger ulcers may take longer to heal.Treatment usually involves cleaning and dressing the wound and using compression bandages to control the blood pressure inside the legs better.

Warfarin Monitoring

blood_testThis nurse led clinic is for patients who take anticoagulant medication such as warfarin who need to have their blood monitored regularly. At this clinic a simple finger prick test is performed. An immediate result is given and the warfarin dose adjusted or continued as necessary, and a follow-up appointment is given.

Patients benefit from this clinic as it is important to maintain regular checks on the clotting rate of their blood while taking anticoagulants. This can done at the first attendance. Patients do not have to wait for their results to come back from the hospital laboratory and then be contacted again with dosage instructions.

Patients can access this clinic by making an appointment through Reception staff or Practice Nurses at The Health Centre.

Adolescent Drop-In Clinic & No Worries

This clinic is run by the Health Visitors and is available to all young people who would like information or advice on any health, personal or sexual health issues eg skin care, diet, contraception, bullying and relationship problems. It is completely confidential.

The Health Centre is a 'No Worries' surgery which means we offer free, condidential advice on sexual health issues and contraception to all young people whatever their age.

It is held on Mondays during term time from 3:45 - 4:45 pm and no appointment is necesssary. It is not necessary to be registered with the surgery. If you would like to speak to us by phone please call 01225 865660 and leave a contact number.

When you arrive for the clinic, please tell the receptionist you are here for the young people's drop in clinic and they will contact the health Visitor.

Specialist Services

All services are provided free of charge unless clearly indicated.

pregnant8ANTE-NATAL AND FULL MATERNITY SERVICES

If you are, or think you may be pregnant, your GP will refer you to our team of midwives based at the Health Centre

AUDIOLOGY

An audiologist visits the Health Centre on a regular basis; your GP can refer you if required

CERVICAL SCREENING CLINICS

Appointments can be booked directly at reception as part of the national screening programme

CHILDHOOD IMMUNISATIONS AND ADVICEbaby_in_pink

A service primarily provided by our Health Visitors

CHIROPODY

You may self refer – please ask at reception for further details

CLINICAL PSYCHOLOGY

On referral from your GP

DRUG AND ALCOHOL ADDICTION

On referral from your GP

FAMILY PLANNING

A free, confidential service

HEALTH CHECKSbaby_girl_in_pink

These are offered when you register with The Health Centre if you have specific medical needs and are carried out by a healthcare assistant

MINOR SURGERY

A number of minor surgical procedures can be undertaken by your GP or a specialist doctor that visits The Health Centre

PHYSIOTHERAPY SERVICES

On referral from your GP

SOCIAL WORKERS

The adult care team for this area is based at the Health Centre, telephone 01225 867795

SPEECH THERAPY

This service is available for children on referral from a health care professional

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website